Data Processing Services Q&A

A: We prioritise the security and convenience of our clients when it comes to submitting work for our Data Outsourcing Services. Whether its part of our ongoing services or perhaps a one off quotation, we offer identical secure options:

1. Email: Clients can securely send their files via email. We ensure all email communications are encrypted to protect your data.

2. Cloud-Based Sharing Platforms: Clients can provide access to any preferred cloud-based sharing platforms such as SharePoint, OneDrive, AWS, Dropbox or Google Drive. These platforms offer robust security features to safeguard your documents during transfer and storage.

While some clients share the necessary cloud files directly with us, we understand that’s not always an option due to your security protocols. That’s why we offer a secure alternative, a dedicated upload folder.

3. Dedicated Upload Folder:

Here’s how it works: We create an empty folder specifically for your project on one of our secure platforms like SharePoint or OneDrive for example. This folder is completely isolated and inaccessible to anyone outside of both of our company’s. You can then upload only the necessary files for your data entry needs or quotation, ensuring your broader data storage remains secure and untouched.

If you would like a more in-depth explanation of how best to provide access, please visit our extremely boring but informative document access guide.

A: EXCEL NEXUS offers a wide range of data entry services, below is a brief sample of the most commonly requested services.

• PDF Data Input Services, whether its entering data into PDFs or extracting data from PDFs such as a PDF invoice and entering into any number of applications be it Excel, Word or any number of online portals for example.
• Online Portal Data Processing Services, such as a web application, website or page of a website.
• Document Digitisation Services such as paper receipts and invoices for example, to PDFs or Excel with optional on-site shredding services.
• Document Redaction Services, whether Medical, Legal or any other document type.
• Document Standardisation, handling structured and unstructured data with accuracy and quality.
• Data Cleaning Services to validate, clean and ensure the accuracy of existing datasets, which is essential for data-driven decision-making.
• Data Analysis and Reporting: Providing data analysis services to help clients make informed decisions.
• Data Visualisation: Create visually appealing data visualisations and infographics to help clients communicate their data effectively with our charts or Dynamic Excel Dashboard Services.

A: We understand the importance of transparency, our pricing is competitive and tailored to your specific requirements. We have a convenient hourly rate of £16 per hour where the workload can vary or the client can easily opt for a quotation, please contact us to discuss the best way forward. For more information visit our UK data entry costs page.

A: No, EXCEL NEXUS is proud to be a no-contract-based business. We offer flexible solutions, allowing clients to use our outsourcing services whether on a project-by-project basis, variable hours per week or even per month without any long-term commitment. This gives you the freedom to use our BPO Services as needed, without being tied down by contracts.

A: To facilitate seamless transactions, we only accept online bank transfers to ensure a secure payment process to safeguard financial information, both ways.

A1: Initial Payment Terms: For new clients there is a credit period of 14 days upon the service completed.

A2: Gradual Extension: As an established client, we offer flexible credit terms. We invoice on the 1st of the month for all services provided during the previous month, with payment due on the 14th – an industry standard. This allows for a credit period up to 44 days, providing you with a convenient way to manage payments while maintaining a consistent monthly billing cycle.

A: No, one of our smallest clients, a child adoption agency requires circa 2 hours of our PDF Redaction Services every Month.

A: At EXCEL NEXUS, data security is our top priority. We implement robust security measures, including encrypted file transfers, restricted access to data and confidentiality agreements with our team members. Your data is in safe hands with us.

A: Our skilled team is committed to delivering efficient and timely results. The turnaround time may vary depending on the complexity and volume of the project. Rest assured, we strive to meet agreed-upon deadlines and deliver high-quality work within the specified timeframe.

A: We welcome your specific requirements and strive to accommodate them. Our professional data processing services are customisable to suit your unique needs. Simply communicate your preferences and we’ll tailor our services accordingly.

A: Getting started is easy! Simply reach out to us through our website contact form below or email us directly at hello@excelnexus.co.uk and our friendly team will be happy to assist you. We’ll discuss your project requirements, if required provide a personalised quote and guide you through the process making your experience with EXCEL NEXUS seamless and efficient. All clients have our contact numbers, we do not publish these numbers on our website due to the enormous growth of spam calls that all companies have to put up with.